Below you will find answers to the most common questions that we receive from customers. If your question is not answered below please do not hesitate to contact us, we are here to help.
How do I book?
To make a booking give us a call: 07527113664
How much notice do I need to give for a booking?
You can book anytime however bookings get very busy so please book as early as possible to avoid disappointment. Alternatively you can contact us on the day as we may have availability.
How much does it cost?
Please see hire page for all prices, prices may vary depending on location.
What do the prices include?
All bouncy castle booking prices include local delivery, a small additional charge may need to be included for out of area deliveries, (please contact us for delivery rates). You will also receive an air blower, extension cable if required and safety crash mats. The price also includes set up, inflation and collection
When are your bouncy castles available?
Our castles are available 7 days a week all year round including Bank Holidays.
How long do I get the equipment for?
Most parties are in the afternoon and so we will deliver and set up your castle from 7am, we will then come and take the castle away after your party has finished usually from 5pm onwards although pick up time can be arranged to suit, it can be no later than 9pm.
Do you hire overnight?
Under certain circumstance this can be arranged, please contact us.
Do I have to pay a deposit?
No deposit is required.
How do I pay?
Cheque payments must be received at least 2 weeks prior to your booking. BACS payments must be received at least 1 week prior to your booking OR Cash on delivery.
What if I need to cancel?
You can cancel at anytime, all we ask is that you give us as much notice as possible. If no notice is given you may incur a cancellation fee.
What if it rains?
Unfortunately the bouncy castles cannot be operated in wet conditions due to safety reasons.
Can the bouncy castle be set up on a slope?
No this is not possible however if it is a very slight slope it may be ok, you will need to discuss this prior to the booking.
How long does it take to set up/inflate/deflate/pack up the inflatable?
The bouncy castles take approx 20 minutes to set up and 20 minutes to pack up. However this is only an estimate, times may vary depending on which castle you hire.
How much space is needed?
You will need to allow 4 feet at the front, 3 feet at the rear and 3 feet on both sides of the castle - If your castle has a slide this requires a 4 foot run of space. Please make sure all garden items such as garden toys, swings, slides, patio furniture, rubbish etc. are removed from the area where the castle is to be sited.
When I hire the castle is there anything I need to provide?
We supply all the hardware you will need for the castle, you will need to provide a 240 volts main supply within 50 meters of where you would like the castle to be set up. Outside hirers are grass only - No hardstanding.
Do you supply safety instructions?
Yes we provide detailed safety instructions with every hire.
Is there an age limit for children using the inflatables?
Yes depending on which castle you require, we have castles suitable for Children up to and including the age of 14yrs.
If you have any questions please don’t hesitate to contact us.